Terms of Service

Last updated 30 August 2026

These terms apply to coaching services provided by Hegs Performance ("I", "me", "my") to you as a client. By signing up and making your first payment you accept them.

1. What you're buying

Online or in-person coaching on one of three plans — Foundation, Extended or Pro. What each plan includes is set out on the signup page at the time you join. Coaching is a personal service delivered by me; it is not a product, a guarantee of a specific physical result, or medical treatment.

2. Payment

• Your first payment covers your first two weeks.
• From week three, payment is weekly in advance.
• All prices are in Australian dollars.
• Payment is by PayID or bank transfer, quoting the reference shown on your signup confirmation. Card billing may be offered later.
• Coaching begins once your first payment is received, not when you submit the form.

3. Cancellation

There is no lock-in contract. You can stop at any time by telling me. Cancellation takes effect at the end of the period you have already paid for; simply stopping payment without telling me is treated as cancellation from the end of your last paid week.

4. Refunds

Nothing in these terms excludes your rights under the Australian Consumer Law, including the right to a remedy where a service is not supplied with due care and skill.

5. Your responsibilities

• Tell me about any injury, medical condition, medication or pregnancy before you start, and if anything changes.
• Give honest information in your intake and check-ins — the plan is built from it.
• Train within your capability and stop if something hurts.

6. Health and medical disclaimer

I am a coach, not a doctor, dietitian or allied health professional. Coaching does not replace medical advice, diagnosis or treatment. You should speak to your doctor before starting a new training or nutrition program, particularly if you have an existing condition. You take part at your own risk.

7. Programs and materials

Training programs, meal plans and written materials I provide are for your personal use. Please don't redistribute or resell them.

8. Client portal

Your program, check-ins and progress are hosted in the Apex client portal. Your account is created against the email address you signed up with — keep your login details to yourself.

9. Conduct

I may end coaching immediately, refunding any unused prepaid period, if a client is abusive, or asks me to assist with something unsafe or unlawful.

10. Changes

I may update these terms. Existing clients will be told before any change affecting price or cancellation takes effect. Price changes never apply to a period you have already paid for.

11. Governing law

These terms are governed by the laws of Victoria, Australia.

12. Contact

Questions about these terms: mike@hegsperformance.com